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Diamond's Fast and Friendly Return Policy

At Diamond Home Improvement, our goal is to ensure that you are completely satisfied with your purchase.  Service after the sale is an important part of the Diamond Finish.  If you are not completely satisfied with your purchase we will return your purchase within 90 days of purchase based on the guidelines and exceptions below.

 

Returns with a receipt within 90 days of purchase

Purchases made with cash, debit card, credit card or Diamond card: You will receive a refund in the same manner as the purchase.
Purchases made with a gift card or store credit: You will be issued a store credit.
Purchases made with a check:  You will be issued a store credit.
Purchases made on account will be credited to your in-house account.

 

Returns without a receipt

Returns without a receipt may be accepted at the sole discretion of Diamond.  If accepted, an in-store credit will be issued based on the lowest price the item sold for in the last 90 days.  Store credits may be subject to a 24 hour hold period. A driver’s license or state issued ID is required for all returns without a receipt. ID must be presented when redeeming a store credit and must match ID used when issued.

 

Special Order

Special order items may at Diamond’s sole discretion be returned with a 25% restocking fee. Cancellations may be subject to a 25% restocking fee.

 

Sorry, no returns will be given for the following products:

Gift cards, store credits, installation services, delivery services, custom made products, custom tinted paint, cut items and final clearance items.
Diamond Home Improvement reserves the right to limit or refuse to accept the return of merchandise at any time and for any reason.

 

Product Exceptions;

Gas Powered items

Gas Powered items may be returned or exchanged within 30 days of purchase with a receipt if the item has not been used, in original package, and no gas was put into the item.  If items do not meet these rules, the customer must take to an authorized service center for repair.  If not under warranty, repair is at customer’s expense.  Returns, refunds or exchanges must have a receipt.

Seasonal Items
Seasonal items will be refunded for the purchase price if returned within 14 days of original purchase with a receipt.  After 14 days, if the item is on clearance, the clearance price will be given.

Clearance Items
Clearance items will be refunded if returned within 7 days of original purchase with a receipt. No returns on final clearance items.

Plant Guarantee
Diamond guarantees all perennials, trees and shrubs for one year from date of purchase.  A receipt is required. Prior to returning the tree or shrub for credit or replacement, we require a preliminary inspection of the planted tree or shrub. This inspection is carried out by one of our in-house Garden Experts. These experts will determine the condition of the plant. Their meticulous inspection will determine if your tree or shrub’s soil needs additives or more water. If the tree or shrub is beyond revival, they will suggest replacement. Diamond Home Improvement is not responsible for replacement of improperly planted and or poorly maintained plants, trees or shrubs.


Commodities
Commodities i.e. lumber, plywood, roofing, drywall and other building materials may be returned with a receipt within 30 days of original purchase and must be in original sellable condition.  Return price will be the lower of purchase price or current market price.

About Diamond Home Improvmement Center

Diamond storefront in Grants Pass, Oregon

Diamond Home Improvement Center is your locally owned and operated home improvement store.

From the foundation to the roof, and everything in between, we have what you need. Whether you are a home owner or a contractor, Diamond can help with your home improvement projects from start to finish.

We pride ourselves on our excellent customer service and complete, fully- stocked departments; and if you can't find exactly what you need, we will do our best to get it for you.

And as always, Diamond is proud to be priced right and locally owned!

Store photos