Diamond's Fast and Friendly Return Policy
At Diamond Home Improvement, our goal
is to ensure that you
are completely satisfied with your purchase.
Service after the sale is an important part of the Diamond
Finish. If you are not completely
satisfied with your
purchase we will return your purchase within 90 days of purchase based
guidelines and exceptions below.
Returns with a
receipt within 90 days of purchase
Purchases made with cash, debit card, credit card or Diamond
card: You will receive a refund in the same manner as the purchase.
Purchases made with a gift card or store credit: You will be
issued a store credit.
Purchases made with a check:
You will be issued a store credit.
Purchases made on account will be credited to your in-house
Returns without a
Returns without a receipt may be accepted at the
discretion of Diamond. If accepted, an
in-store credit will be issued based on the lowest price the item sold
the last 90 days. Store credits may be
subject to a 24 hour hold period. A driver’s license or state issued ID
required for all returns without a receipt. ID must be presented when
a store credit and must match ID used when issued.
Special order items may at Diamond’s sole
returned with a 25% restocking fee. Cancellations may be subject to a
Sorry, no returns
will be given for the following products:
Gift cards, store credits, installation services,
services, custom made products, custom tinted paint, cut items and
Diamond Home Improvement reserves the right to limit or
refuse to accept the return of merchandise at any time and for any
Gas Powered items
Gas Powered items may be returned or exchanged
days of purchase with a receipt if the item has not been used, in
package, and no gas was put into the item.
If items do not meet these rules, the customer must take to an
authorized service center for repair. If
not under warranty, repair is at customer’s expense.
Returns, refunds or exchanges must have a
Seasonal items will be refunded for the purchase price if
returned within 14 days of original purchase with a receipt. After 14 days, if the item is on clearance,
the clearance price will be given.
Clearance items will be refunded if returned within 7 days
of original purchase with a receipt. No returns on final clearance
Diamond guarantees all perennials, trees and shrubs for one
year from date of purchase. A receipt is
required. Prior to
returning the tree or shrub for credit or replacement, we require a
inspection of the planted tree or shrub. This inspection is carried out
by one of
our in-house Garden Experts. These experts will determine the condition
plant. Their meticulous inspection will determine if your tree or
needs additives or more water. If the tree or shrub is beyond revival,
will suggest replacement. Diamond Home Improvement is not responsible
replacement of improperly planted and or poorly maintained plants,
Commodities i.e. lumber, plywood, roofing, drywall and other
building materials may be returned with a receipt within 30 days of
purchase and must be in original sellable condition.
Return price will be the lower of purchase
price or current market price.